信息详情
Summary
We’re looking for a bright, articulate Customer Service Representative to join our Customer Service team to help deliver timely, accurate and professional customer service to Menusifu customers by responding to inbound user helpdesk queries. In a fun，fast-paced, challenging and entrepreneurial environment, this position requires email, online and phone communication with customers, utilizing custom software tools to navigate customer accounts, research and review policies, and communicate effective solutions.This role is very important for our company as you will be the primary customer-facing voice of Menusifu. You will have the opportunity to show your skills and abilities, and there is a ton of room for growth.
This position reports directly to the Customer Service manager and is located in our New York office.
Responsibilities
1. Work directly with our customers to provide timely, accurate and professional answers to customers via phone and email according to established department policies and procedures.
2. Provide online training to new customers on how to use the Menusifu software and hardware as requested.
3. Provide direct customer contact, managing assigned account relationships;
4. Thoroughly investigate and clearly communicate customer issues; recommend actions and ensure follow-through on agreed actions, and escalate any issues appropriately and correctly.
5. Maintain a positive and professional demeanor, being the customer-facing voice of Menusifu and portray the company in a positive light at all times.
6. Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer.
7. Demonstrate appropriate sense of urgency for response times and service levels.
8. Consistently demonstrate clear and polite written and oral communication skills.
9. Make necessary documentation of customer issues and resolution in system as needed.
10. Interact with Sales, Products, R&D teams to help document and resolve product issues.
11. May be required to participate in small projects as needed.